MG 10 Year Limited Kilometre Warranty | Parramatta

This Warranty applies to vehicles first registered on or after 1 August 2024. MG Motor warrants that, subject to the terms of this Warranty and exclusions further below, any new MG Motor vehicle supplied by MG Motor, or an MG Motor dealer (excluding Fleet vehicles) will be free from manufacturing defects during normal use for the following periods.

1. Commercial use

Commercial use means that the vehicle has at any time been used or is currently used for a commercial purpose, and such uses include without limitation: taxi, or hire, or rideshare vehicle, rental vehicle, courier vehicle, driving school vehicle, security vehicle, tour or bus operator and emergency services vehicle.

2. Anti-perforation and paint

The anti-perforation and paint warranties exclude 'surface corrosion' or 'blistering, scab, and fading', respectively, 'that may result from insufficient or improper maintenance or care, or the result of impact by foreign objects'. These exclusions may be strengthened by referring to environmental conditions (including pollution) and any other factors outside of MG Motor's control, as set out below:

Anti-perforation is identified as rust through corrosion of the painted metal body panels from the inside or underside of the panels occurring as a result of faulty workmanship or faulty materials used during the original manufacturing process of the vehicle. This excludes surface corrosion or other damage that may result from insufficient or improper maintenance, storage, or care, environmental conditions (including pollution), or the result of impact by foreign objects, or any other factors outside MG Motor's control, as set out further below.

Paint is identified as defects in the original paintwork application and durability. This excludes scaling, blistering, scab, and fading, or other damage that may result from insufficient or improper maintenance, storage, or care, environmental conditions (including pollution), or the result of impact by foreign objects, or any other factors outside MG Motor's control, as set out further below.

The Warranty period indicates that a vehicle warranty is valid until expiry of the stated period. The Warranty period commences on the date of registration to its first owner, as recorded in the Service & Warranty Booklet (and irrespective of change of ownership) and ends on:

• the date on which the stated Warranty expires; or
• (as applicable) the date upon which the vehicle travels the stated kilometres,

whichever occurs first.

The following items have limited warranty periods that are less than the main warranty identified above.

• Tyres. Tyres are not covered by this Warranty. Tyres are covered by the express warranties of their respective manufacturers or suppliers. Any claim in respect of vehicle tyres should be directed to the nearest manufacturer service agent or supplier. Excessive tyre wear, inconsistent with normal use may be considered under this Warranty only when the wear results from a manufacturing defect.


• Non-genuine parts and accessories. Non-genuine parts and accessories are not covered this Warranty. Non-genuine parts and accessories are covered by the express warranties of their respective manufacturers or suppliers. Any claim in respect of non-genuine parts and accessories should be directed to the nearest manufacturer service agent or supplier. Any fault or decline in vehicle performance and/or reliability resulting from the use of non-genuine parts is not covered by this Warranty.


• The following uses, normal or natural occurrences and aspects of the vehicle and its ownership are not covered by this Warranty:
  • parts that are subject to normal wear and tear (which may vary depending on the usage of the vehicle, its kilometres, geographical and climatic environment) that do not result from a manufacturing defect (including, but not limited to, normal wear and tear on tyres, brake pads, bulbs, and wiper blades)
  • any fault as a result of use of the vehicle for racing, rallying, speed trailing, hill climbing or similar activities or competitive events
  • any fault as a result of using the vehicle for a purpose other than that for which it is designed
  • any fault as a result of driver negligence, misuse or abuse (including but not limited to, tampering, disconnection, loading or towing beyond the manufacturer's specifications, or continuing to drive the vehicle after loss of fluids, lubricants, oils, coolants, refrigerants or water)
  • any fault as a result of an accident, impact, collision, explosion or fire damage
  • any fault as a result of failure to have the vehicle inspected, serviced and repaired strictly in accordance with MG Motor's specifications set out in the Service & Warranty Booklet and/or by a duly certified and qualified vehicle repair workshop
  • any fault as a result of installation or use of non-genuine parts, fluids, accessories, equipment, assemblies or components
  • any fault as a result of theft, illegal use or malicious damage
  • any fault as a result of damage resulting from the use of non-recommended, inappropriate or contaminated fuel, additives, oil, fluids, lubricants, coolants, refrigerants or water
  • any fault as a result of failure to maintain and care for the vehicle, including but not limited to, its body, trim and paintwork, in accordance with the manufacturer's recommendations (eg, use of unsuitable cleaning agents, incorrect storage methods) as set out in the Service & Warranty Booklet
  • any fault as a result of environmental conditions (including but not limited to, acid rain, industrial fall-out, salt, sand, stones, tree sap, bird or animal droppings, windstorm, hail, flood, lightning, or other events outside of MG Motor's reasonable control)
  • any vehicle that has been written off by an insurer
  • any vehicle that has been subject to, or fault in a vehicle as a result of, experimental adjustments, alterations, modifications or repairs that alter the original specifications of the vehicle and/or that have not been approved by MG Motor (including but not limited to modifications to body, chassis, electric or other systems)
  • any vehicle that has the odometer disconnected or changed – ie, where mileage has been altered and/or the actual mileage cannot be readily determined (if the odometer is replaced, it is important to enter the odometer reading of the removed odometer in vehicle documentation)
  • operational characteristics which are considered to be representative of the characteristics of the vehicle, including but not limited to:
    • noise, rattles or vibrations of low amplitude or frequency
    • slight oozing of oil or the like about packing and/or oil seals
    • gap between panels which are within limits
    • external appearance defects such as paint, chrome and trim, which are not visual unless magnified by special means
  • normal maintenance including adjustments (front brake, axle, wheel or headlight alignment etc.), periodic servicing, cleaning or replacement of oil, air, fuel and passenger compartment filters, maintenance of nuts, bolts, clips, connection
  • incidental expenses as a result of defects in manufacture, including but not limited to, telephone expenses, vehicle rental charges, towing charges, loss of use of vehicle, loss or damage to personal property
  • repairs or work required, that form part of the New Vehicle Preparation (PDI), or as a result of poor preparation of the vehicle prior to delivery to the customer
  • the re-occurrence of a fault due to the quality of work performed or a diagnosis error by a dealer, otherwise known as rework

To ensure the validity of this Warranty, the owner must:

• Ensure that all services are carried out as per the MG Motor maintenance schedule set out in the Service & Warranty Booklet. Failure to perform maintenance promptly and in accordance with MG Motor's specified service intervals will invalidate Warranty coverage.
• Ensure all required service and maintenance is performed using materials that meet MG Motor engineering specifications. The service provider must comply with the requirements of the vehicle Service & Warranty Booklet and use parts that meet the original equipment specifications. Failure to service a vehicle in accordance with the Service & Warranty Booklet requirements including the use of non-authorised parts, will invalidate Warranty coverage. Whilst the Warranty will not be invalidated if a non-authorised MG Motor repairer carries out this work, faults resulting from work carried out by a non-authorised repairer that do not comply with the requirements of the Service & Warranty Booklet will not be covered under this Warranty.
• Ensure that all completed maintenance and repair work performed on the vehicle is recorded in the maintenance and repair log in the Service & Warranty Booklet and is presented to the MG Motor Dealer when making a Warranty claim.

Owner’s Responsibilities Service and Maintenance:

Under this Warranty, the owner of the vehicle is responsible for the proper operation and maintenance of the MG vehicle in accordance with the instructions provided in the relevant Owner’s Manual and Service & Warranty Booklet.

To be eligible for repairs under this Warranty, the owner must retain maintenance inspection records that demonstrate the required maintenance inspections have been performed. A service and maintenance log is included in the Service & Warranty Booklet. The “Scheduled Maintenance Record” must be completed whenever scheduled maintenance is performed.

It is the owner’s responsibility to ensure that all services are carried out as required in the Owner’s Manual and that detailed service and maintenance records are completed at the time of service and are kept by the owner to be provided to MG Motor Australia when requested.

These records must include:

• Date of service and odometer reading at the time of service.
• Description of Service/Maintenance: A thorough account of the work carried out.
• Inspections: A list of all inspections performed during the service.
• Adjustments, Corrections, and Replacements: Detailed descriptions of any adjustments, corrections, and parts replaced.
• MG Genuine Replacement Parts: Information on MG genuine replacement parts used, including part numbers.
• Oil and Fluids: The brand, grade, and quantity of any oil or fluids used.
• Workshop Job Card: A copy of the workshop job card for the service performed.
• Compliance with Owner’s Manual: Sufficient details to demonstrate that the service/maintenance performed adheres to the requirements specified in the Owner’s Manual.

As noted above, damage or failures resulting from improper maintenance are not covered under this Warranty. In some instances, the owner may be required to provide proof of servicing and vehicle maintenance to determine the availability of warranty coverage for certain repairs.

To make a claim under this Warranty, you must:

1. Notify MG Motor within 7 calendar days or as soon as practicable after the defect or malfunction appears (including to minimise the effect a defect has on the vehicle and the nature of the repair needed). Contact 1800 64 2277 (1800 MG CARS).
2. Deliver the vehicle to an authorised MG Motor Dealer or Distributor. A list of all MG Motor Dealers and Distributors can be found at Locate a dealer.
3. Refer to this Warranty when delivering your vehicle to the authorised Dealer or Distributor and provide the vehicle maintenance and repair log in the Service & Warranty Booklet.

In the event that your vehicle requires emergency repair work and you are unable to deliver your vehicle to an authorised Dealer or repairer retailer please contact MG Road Side Assistance on 1800 64 2277 (1800 MG CARS).

Once a claim has been submitted, MG Motor will endeavour to assess your claim as soon as reasonably practicable.

You will bear the expense of submitting a Warranty claim.

MG Motor will bear the expense of labour, freight and administrative costs if MG Motor assesses that a valid claim has been made under this Warranty.

You will bear the expense of service charges should you authorise any exploratory dismantling and an authorised MG Motor repairer subsequently establishes that a fault is not the result of a manufacturing defect and outside the scope of this Warranty.

YOUR RIGHTS UNDER THE AUSTRALIAN CONSUMER LAW

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The rights described in this Warranty are in addition to the rights and remedies you have as a consumer under the Australian Consumer Law. This Warranty does not purport to limit liability or alter your rights as a consumer that cannot be excluded under applicable Commonwealth, State and Territory legislation, including the Australian Consumer Law.

If MG Motor determines that a vehicle or component has a manufacturing defect or malfunction within the terms of this Warranty, MG Motor will, at its own election, either replace the vehicle or component with the same or comparable vehicle or component, or repair it, or, if it relates to the MG Charge Hub, replace or repair the MG Charge Hub. The replacement of a vehicle or component under this Warranty does not alter or renew the length of the Warranty in relation to that replacement vehicle or component. Instead, the existing Warranty will apply to any such replacement vehicle or component.

• Limitation of liability. MG Motor shall not be liable for any consequential loss, indirect loss, economic loss, loss of revenue or special losses which are not reasonably foreseeable, that may arise from any defect of a vehicle.
• Force Majeure. MG Motor is not liable for any breach of Warranty caused by or resulting from prohibition or restriction by law or regulation of any government, fire, flood, storms, war, strike, lockout, or other labour troubles, accident, riot, Acts of God, or others beyond the parties' control.
• Variation of Warranty terms. MG Motor reserves the right to make changes in content, description or terms of this Warranty if deemed to be necessary by legislation or business objectives and will give notice of any changes. The Warranty terms as available on this website at the date a vehicle was delivered to its first owner, as recorded in the Service & Warranty Booklet, apply to the vehicle.

This Warranty is given by SAIC Motor Australia Pty Ltd.
For roadside assist call 1800 64 2277 (1800 MG CARS) or email mgcustomercare@smil.com for your questions or concerns.

SAIC Motor Australia Pty. Ltd.
Level 19
100 Arthur Street

Under this Warranty, the owner of the vehicle is responsible for the proper operation and maintenance of the MG vehicle in accordance with the instructions provided in the relevant Owner’s Manual and Service & Warranty Booklet.

To be eligible for repairs under this Warranty, the owner must retain maintenance inspection records that demonstrate the required maintenance inspections have been performed. A service and maintenance log is included in the Service & Warranty Booklet. The “Scheduled Maintenance Record” must be completed whenever scheduled maintenance is performed.

It is the owner’s responsibility to ensure that all services are carried out as required in the Owner’s Manual and that detailed service and maintenance records are completed at the time of service and are kept by the owner to be provided to MG Motor Australia when requested.

These records must include:

• Date of service and odometer reading at the time of service.
• Description of Service/Maintenance: A thorough account of the work carried out.
• Inspections: A list of all inspections performed during the service.
• Adjustments, Corrections, and Replacements: Detailed descriptions of any adjustments, corrections, and parts replaced.
• MG Genuine Replacement Parts: Information on MG genuine replacement parts used, including part numbers.
• Oil and Fluids: The brand, grade, and quantity of any oil or fluids used.
• Workshop Job Card: A copy of the workshop job card for the service performed.
• Compliance with Owner’s Manual: Sufficient details to demonstrate that the service/maintenance performed adheres to the requirements specified in the Owner’s Manual.

As noted above, damage or failures resulting from improper maintenance are not covered under this Warranty. In some instances, the owner may be required to provide proof of servicing and vehicle maintenance to determine the availability of warranty coverage for certain repairs.